SALESFORCE CRT-261 NEW EXAM MATERIALS ARE LEADING MATERIALS & CRT-261 NEW EXAM MATERIALS: CERTIFICATION PREPARATION FOR SERVICE CLOUD CONSULTANT

Salesforce CRT-261 New Exam Materials Are Leading Materials & CRT-261 New Exam Materials: Certification Preparation for Service Cloud Consultant

Salesforce CRT-261 New Exam Materials Are Leading Materials & CRT-261 New Exam Materials: Certification Preparation for Service Cloud Consultant

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Tags: CRT-261 New Exam Materials, CRT-261 Latest Test Practice, CRT-261 Training Materials, Real CRT-261 Question, Pdf Demo CRT-261 Download

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Salesforce CRT-261 certification exam is intended for professionals who have experience in Salesforce Service Cloud implementation and administration. This is a high-level certification that requires a strong understanding of Service Cloud capabilities, and the ability to design and implement complex Service Cloud solutions.

Salesforce CRT-261 exam is designed to test the candidate's knowledge of Salesforce Service Cloud and their ability to design and implement solutions that meet the needs of the business. CRT-261 Exam consists of 60 multiple-choice questions and must be completed in 105 minutes. CRT-261 exam is administered by Salesforce and can be taken either online or in a proctored testing center.

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CRT-261 Latest Test Practice & CRT-261 Training Materials

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To prepare for the Salesforce CRT-261 Certification Exam, candidates can take various training courses and study materials offered by Salesforce, such as Service Cloud Consultant Certification Exam Study Guide, Trailhead modules, and Service Cloud Consultant Certification Preparation Webinars. Additionally, practicing with hands-on experience and mock exams can help candidates gain confidence and improve their chances of passing the exam on the first attempt.

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q128-Q133):

NEW QUESTION # 128
A Service Rep transfers a Live Agent Chat to another Rep.
Which two things will happened?

  • A. The Customer is shown the new Rep's name
  • B. Both Service Reps can chat with the customer
  • C. The chat transcripts and case are transferred
  • D. The Customer doesn't know they were transferred

Answer: A,C


NEW QUESTION # 129
Cloud kicks needs a way for external customers to easily create cases. Customers will need to attach files that can often be 40 MB in size.

  • A. Experience Cloud Create Case Form
  • B. Web-to-Case
  • C. Contact Request Flow
  • D. On-Demand Email-to-Case

Answer: D


NEW QUESTION # 130
One business unit at Universal Containers has been using Service Cloud for several years. While migrating another business unit to the platform, a System Administrator incorrectly imported 200,000 case records, which created significant data corruption of existing records. The most recent data backup available is more than 90 days old. Which option should the Consultant recommend?

  • A. Log a Data Recovery case with Salesforce Support.
  • B. Manually update the corrupt data to correct it.
  • C. Restore the data using the available backup.
  • D. Use Data Loader to delete the corrupt data.

Answer: A


NEW QUESTION # 131
Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. A mobile workforce can be dispatched to support customers. Dispatching a worker comes at a high cost, and available appointment times are typically several weeks in the future.
What is the recommended method to improve the support experience while providing expert-level support?

  • A. Omni-Channel Routing
  • B. Visual Remote Assistant
  • C. Workforce Engagement Self Scheduling
  • D. Field Service Scheduler

Answer: B

Explanation:
Visual Remote Assistant is a feature that allows you to provide real-time interactive video support to your customers using their mobile devices. You can see what your customers see through their camera, guide them with annotations and pointers, and troubleshoot issues remotely. This solution can improve the support experience while providing expert-level support, as it can reduce the need for dispatching field workers, save time and costs, and increase customer satisfaction. Verified References: [Visual Remote Assistant]


NEW QUESTION # 132
Universal Containers wants to ensure the contracted service level requirements for its customers are being met.
What should a consultant configure to meet this requirement?

  • A. Entitlement processes, milestones, milestone actions, and entitlements
  • B. Entitlement processes, contracts, contract line items, and entitlements
  • C. Entitlement processes, contract line items, milestone, and entitlements

Answer: A

Explanation:
To ensure contracted service level requirements are met, configuring Entitlement Processes, Milestones, Milestone Actions, and Entitlements is essential. This setup allows for defining specific support processes tied to service contracts, tracking progress against milestones, and taking predefined actions to meet or exceed service levels, ensuring compliance with contractual obligations.


NEW QUESTION # 133
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